3.17.2010
Happy St. Patrick's Day
Wishing you a happy St. Patrick's Day. I'm not doing much celebrating today - lame!
3.10.2010
Customer Service
First of all, pardon my hiatus. Not that I have any readers... except one I think. We'll change that eventually. Who wouldn't want to read about me!?
It's no secret that Nordstrom's is known for it's great customer service. They proved that to me yesterday. About a week ago I treated myself to an overpriced pair of shoes that I really didn't need. Much to my disgust after only 5 wears (yes in 7 days) the inner liner came "unstuck" from the bottom of the shoe, sticking to my foot while I was walking. Ugh so uncomfortable. I was furious.
I called Nordstrom and asked them what to do and unsure about being able to return a WORN shoe to a high end department store. They urged me to come right in and they would replace my shoes for me at no cost! Love them. Problem solved.
Other stores, take note. That's the way things are done. (Ahem, J.Crew, I'm talking to you and your unravelling hem in your Palmera ruffle blouse. Your sales associate politely told me I could have it sewn back by a seamstress. I then so much as threatened her life and she let me return the shirt, after making me pay 75 cents in sales tax differences.)
That's all!
It's no secret that Nordstrom's is known for it's great customer service. They proved that to me yesterday. About a week ago I treated myself to an overpriced pair of shoes that I really didn't need. Much to my disgust after only 5 wears (yes in 7 days) the inner liner came "unstuck" from the bottom of the shoe, sticking to my foot while I was walking. Ugh so uncomfortable. I was furious.
I called Nordstrom and asked them what to do and unsure about being able to return a WORN shoe to a high end department store. They urged me to come right in and they would replace my shoes for me at no cost! Love them. Problem solved.
Other stores, take note. That's the way things are done. (Ahem, J.Crew, I'm talking to you and your unravelling hem in your Palmera ruffle blouse. Your sales associate politely told me I could have it sewn back by a seamstress. I then so much as threatened her life and she let me return the shirt, after making me pay 75 cents in sales tax differences.)
That's all!
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